Insights, ideas &
industry observations
A collection of thoughts, observations and practical insights on branding, websites and client experience, with a focus on finance, commerce and service-based businesses.
Not just how things look, but how they work, how they're perceived and how they help businesses show up more clearly and more confidently.
What actually happens during a branding project? (Because it’s not just “making a logo”)
Branding is often misunderstood as simply creating a logo, when in reality it’s a much bigger strategic process. This piece walks through what actually happens during a branding project and why the thinking matters just as much as the visuals.
- Branding
- Design Thinking,
- Brand Strategy
- Client Experience
Why Your Client Documents Matter More Than Your Website
Most financial businesses focus on their website, but it’s often their documents that shape real perception. From reports to presentations, these everyday touchpoints play a much bigger role in building trust and reinforcing value than many realise.
- Branding
- Financial Services
- Design Thinking
- Client Experiences
Why Most Financial Brands Look the Same (and What It’s Costing Them)
The work behind many financial brands is often far stronger than how it’s presented. They don’t have a capability problem, they have a perception problem. Why playing it safe in financial branding often leads to brands that feel identical and how that can impact how their business is perceived.
- Branding
- Financial Services
- Design Thinking
- Client Experiences